PRIVACY POLICY
Last updated: June 30, 2025
At Starluxe Charter, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
1. INFORMATION WE COLLECT
When you interact with our website, we may collect:
- Personal Identification: Full name, email address, phone number
- Booking Details: Travel dates, pickup/dropoff locations, special requests
- Technical Data: IP address, browser type, device information
2. HOW WE USE YOUR INFORMATION
We use the collected information to:
- Process and manage your bookings and inquiries
- Provide personalized customer service and support
- Improve our website functionality and user experience
- Send important service updates and notifications
- Comply with legal obligations and prevent fraudulent activities
3. DATA PROTECTION MEASURES
We implement appropriate security measures including:
- Secure Socket Layer (SSL) encryption for data transmission
- Regular security audits and system monitoring
- Limited access to personal data on a need-to-know basis
4. COOKIES AND TRACKING TECHNOLOGIES
Our website uses:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Google Analytics to understand visitor behavior
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings.
5. THIRD-PARTY DISCLOSURES
We may share information with:
- Payment processors for transaction completion
- Legal authorities when required by law
- Service providers assisting our operations (under confidentiality agreements)
We never sell your personal information to third parties.
6. YOUR RIGHTS AND CHOICES
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request restriction of processing
- Withdraw consent (where applicable)
7. POLICY UPDATES
We may update this policy periodically. Significant changes will be communicated through our website or direct notifications.
8. CONTACT INFORMATION
For privacy-related inquiries or requests, please contact:
Data Protection Officer
Starluxe Charter
Email: info@starluxe.co.za
Phone: +27 83 658 9674